Applicable Products
- Receiver for Mac
- Receiver for Windows
By default, Citrix Receiver for Web sites automatically attempt to determine whether Citrix Receiver is installed when accessed from computers running Windows or Mac OS X. If Citrix Receiver cannot be detected, the user is prompted to download and install the appropriate Citrix Receiver for their platform. Citrix Receiver for Mac 12.8.1 Jan 17, 2018 Citrix Receiver for Mac provides users with self-service access to resources published on XenApp or XenDesktop servers. Citrix Receiver for Mac combines ease of deployment and use, and offers quick, secure access to hosted applications and desktops.
How to Install Citrix Receiver Client on Mac Click Here to open the Citrix receiver web page Click ' I agree with the Citrix license agreement ' and press ' Install ' The file 'CitrixReceiverWeb.dmg' will download automatically, you can find it in your downloads folder or run from the browser. Oct 13, 2020 By default, Citrix Receiver for Web sites automatically attempt to determine whether Citrix Workspace app is installed when accessed from computers running Windows or Mac OS X. If Citrix Workspace app cannot be detected, the user is prompted to download and install it for their platform. Apr 25, 2018 I have uninstalled Citrix Receiver, the program no longer shows in my Launchpad, the icon no longer shows in my top task bar, but I cannot seem to remove the traces of it. When I go to 'Finder' and lookup Citrix there is a folder with files left over.
Symptoms or Error
The removal of NPAPI support will affect user experience for users who access Citrix Receiver for Web using the Chrome browser on Windows and Mac.
Users will be prompted to install Citrix Receiver every time they access the Receiver for web site.
An ICA file will be saved when users try to launch an application or desktop. They will have to click the ICA file at the bottom of the browser to activate the launch.
Workspace control will be disabled on Windows.
Background
To improve Chrome’s security and stability, Google announced late 2014 that NPAPI plugin support, a capability we have depended on for years, will be disabled by default in Chrome by April 2015. NPAPI is a plugin that Receiver for Windows and Mac that enables Receiver for Web to detect if Receiver is installed. It also enables users to launch applications by simply clicking them.
Solution
While Citrix is actively working on new technology that will replace our dependency on NPAPI plugins, there are some workarounds that can be taken in the short term.
Use one of the following workarounds to fix the issue:
Workaround 1
Use a different Citrix Receiver supported web browser such as Internet Explorer, Mozilla Firefox, or Apple Safari to connect.
Workaround 2
Re-Enable NPAPI within the Chrome address bar
Re-Enable NPAPI
Citrix Receiver For Mac 10.5
As stated here, NPAPI can still be enabled in Chrome by advanced users and enterprises after April 2015 when it is disabled by default. However, this will only work until September 2015 when Google Chrome will completely disable NPAPI.
Important Note - Consult the security specialist of your organization before change:
To re-enable the NPAPI plugin in Chrome:
- Type chrome://flags/#enable-npapi in your browser’s address bar.
- Click Enable.
- Quit Chrome (close all open windows) and restart the browser.
- Use Task Manager to verify there are no running Chrome.exe processes listed. If there are any still running end those tasks before logging on.
- Go back to your website and logon. The applications should now launch normally.
Customize Receiver for Web
If you do not want to or cannot disable Chrome auto update or re-enable NPAPI Plugin, you can do a number of customization to Receiver for Web to reduce the disruption.
Note: All the customization code in this article is applicable to StoreFront 2.6.
Disable client download prompt for Chrome
If you insert the following code into custom.script.js in the contrib folder under the Receiver for Web site, Chrome users will never be prompted to install Citrix Receiver:
Provide a permanent link for downloading Receiver in Chrome
The preceding code snippet helps you disable the Receiver install prompt for Chrome. However, you might still want your users to be able to download and install Receiver if needed. Apply the following code snippet in custom.script.js will add a link to the user menu to download Receiver for Chrome browser:
You have to also add the following strings to custom.wrstrings.en.js and a localized version for every language you need to support to custom.wrstrings.<language>.js:
The resultant UI looks similar to the following:
Enable Workspace Control For Chrome On Windows
Uninstall Citrix Receiver Mac
Workspace control is disabled on Windows if Receiver for Web cannot detect whether the browser is running in an ICA session (pass-through mode). This is to avoid disconnecting the session running the browser itself. If you can ensure that this never happens, that is, Chrome is never used in the double-hop deployment to access applications/desktops in the second-hop sharing the same XenApp/XenDesktop farms/sites, you can apply the following code snippet to custom.script.jsCitrix Receiver Web App Download
in the contrib folder under the Receiver for Web site to enable workspace control for Chrome.Enable Chrome To Open ICA file Automatically
After the ICA file is saved, users can open the action menu for the ICA file at the bottom of the browser and select Always open files of this type. After that, launch will be automatically activated when the user clicks an application/desktop icon to launch.Citrix Receiver Web Plugin Mac
Disclaimer
What is Citrix Receiver?
Citrix Receiver is a client software that is used to remotely connect to Virtual Desktop applications. It is available for most any platform but these instructions are for Windows or Mac OS.
Click the appropriate platform if you are on a mobile device: iOS, or Android.
Features of the Citrix Receiver
The user experience when connected to a Virtual Desktop application is designed to be as similar as possible to using an application that is installed on your local computer. Among the local resources you will have access to in the remote session are:
- Your Home Drive (H:): The H: drive that is mapped when you log into any computer on campus will be accessible from Virtual Desktop. In fact, when opening or saving a document in a Virtual Desktop application, your Documents, Desktop and other Windows profile folders are stored in your Home Drive or your H: drive.
- Local drives. These include hard disk drives, thumb drives and most USB devices that are physically attached to your local computer. They typically appear in the remote session as 'Local Disk (C: on {computername}' where {computername} is the name of your local computer. For example, if you have a document saved on the hard drive of your computer, which is called 'MyLaptop', you can open it in a Virtual Desktop application by clicking File | Open and browsing to 'Local Disk (C: on MyLaptop)'.
- Network drives. Any network drives (other than your H: drive) that you get when you log into Windows when you're on campus will show up in Virtual Desktop sessions. Citrix Receiver also recreates any other manually-created network drive mappings that are connected on your client computer when you log in.
- Audio. Sound from the remote application will play on the speakers that are connected to the computer you are connecting from.
- Printers. Citrix Receiver automatically creates (redirects) printer objects for your local printers so you can print to your local printer from a remote Virtual Desktop application.
How Do I Install Citrix Receiver on Windows or Mac OS?
Note: The Virtual Desktop website is designed to detect whether you have a current version of Citrix Receiver installed. It is also configured to launch applications directly when you click on an application icon (as opposed to having to download a file and then open the file to launch an application). Unfortunately, recent changes in support in Google Chrome and Mozilla Firefox have caused one or both of these features to stop functioning unless you are running the most current version of Citrix Receiver.
If you experience any issues, especially with applications not launching automatically when you click an application icon, please upgrade to the newest version of Citrix Receiver by following the instructions below.
If you get any errors during the installation, please uninstall any old versions of Citrix Receiver and try again.
- To download the most current version of Citrix Receiver, browse to https://receiver.citrix.com. The webpage will automatically detect your platform and offer an appropriate download link for Citrix Receiver. As the above note says, you may wish to uninstall legacy clients from Windows before running the Citrix Receiver installer but this isn't always necessary.
- When the Citrix Receiver installer has downloaded, open it.
- Click Start and go through the installation wizard. After installation, you will be given the option to 'Add an Account'. This means you will be activating Citrix Receiver so you can open connections to Virtual Desktop applications without even having to open a browser. For more information, click here.
- Once installed, you should be able to launch connections to Virtual Desktop applications.
- Your browser may ask you to click Continue to confirm that Citrix Receiver is installed. Do so if prompted.
Now you're ready to log into Virtual Desktop and launch applications. For instructions on how to log in and use the Virtual Desktop service, see this article.