Telework at VA
Telework is governed by VA Handbook 5011/26/31 Part II Chapter 4.
Employees working with their supervisor would need to determine telework suitability and eligibility to telework. Once determined telework eligible the employee would need to fill out VA Form 0740 Telework Agreement, the Telework Notification Letter – Employee Eligible to Telework, and you will need to complete Talent Management System (TMS) training as follows:
- All managers must complete TMS Course VA1366994 — Telework Training Module for Managers.
- All employees requesting telework must complete
- TMS Course VA1367006—Telework training module for employees
- TMS Course VA10176—VA Privacy and Information Security Awareness and Rules of Behavior
- TMS Course VA10203 Privacy and HIPAA Training
Additional information on telework can be found Office of Human Resources Management Telework webpage ( only available while on VA's internal network) and OPM’s Telework website.
The removal of NPAPI support will affect user experience for users who access Citrix Receiver for Web using the Chrome browser on Windows and Mac. Users will be prompted to install Citrix Receiver every time they access the Receiver for web site. An ICA file will be saved when users try to launch an application or desktop. An efficient virtual workspace app. The app is the most extensive technology the Citrix family of services has to offer. Citrix Workspace App is a universal software client that allows you to instantly access anytime, anywhere all your workspace services without the trouble of individually sign-on, confusing passwords, and complicated interfaces. An efficient virtual workspace app. The app is the most extensive technology the Citrix family of services has to offer. Citrix Workspace App is a universal software client that allows you to instantly access anytime, anywhere all your workspace services without the trouble of individually sign-on, confusing passwords, and complicated interfaces. If your company uses Citrix, install Receiver for Chrome on your device to get access to your Windows virtual desktops and applications. Receiver for Chrome can be installed on devices running Chrome OS version 37 or later. Once installed, you need to configure Receiver for Chrome to connect to your company’s Citrix servers. Citrix Workspace app for Chrome. My issue is: Citrix Receiver Freezing w/ Samsung Chromebook Trackpad. When Citrix receiver is running (does not have to be connected, just app waiting for login credentials), Chrome freezes and restarts almost every time I do a three-finger swipe to see open windows.
VA Remote Access
VA Handbook 6500 identifies the compliance requirements for VA remote access users.
VA supports remote access with two different applications 1. Citrix Access Gateway (CAG) and 2. CISCO RESCUE VPN Client. The Citrix Access Gateway is designed for users that do not have VA Government Furnished Equipment (GFE) – CAG is a good option to allow users access to general applications such as email and chat. The CISCO RESCUE VPN Client is only for use on VA Government Furnished Equipment (GFE) and is installed on all GFE laptops. Users would still need to request remote access and have their remote access accounts enabled for use with either CAG or RESCUE.
You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network).
Please note the Self-Service Portal is only accessible from within the VA network, it is not externally accessible. If you require technical support, please reference the FAQs and other supporting documentation found at https://raportal.vpn.va.gov or contact the Enterprise Service Desk (855) 673-4357.
Software, supporting documentation, FAQs and general information are hosted at the VA’s Remote Access Information and Media Portal. Please ensure you have Transport Layer Security (TLS) 1.1 enabled on your web browser before attempting to access this site. To enable TLS within Internet Explorer: Select ‘Tools’, then ‘Internet Options’, then the ‘Advanced’ tab. Enable the checkbox for ‘Use TLS 1.1’ (found towards the end of the list).
How do users or facilities request equipment if they require VPN access?
- Click the “Your IT” Icon on your desktop or go to YourIT Services ( only available while on the VA’s internal network)
- Click “Make a Request”
- Click “Computer Services,” under categories
- Click on “OIT Equipment and Software”
- Complete all required fields.
- Tag request for COVID in “Justification,” field
If you do not require VPN, use the CAG process.
Important Note: Before making any Google Chrome changes stated in this article, it is important to have the latest version of Citrix Receiver installed on your operating system. Citrix Receiver for Windows 3.1 or higher is required for use with Google Chrome.
If you are experiencing issues with Citrix Receiver for Windows, complete the following three step procedure:
Run the tool (refer to Receiver Clean-Up Utility) to clean-up a corrupt or previous installation of Citrix Receiver.
Note: If using Windows, check in Control Panel > Programs and Features or Add/Remove Programs that the Citrix Receiver software is no longer present.
Restart your computer.
Citrix Receiver For Windows 10
Solution 1 – Enable Chrome to Open ICA Files Automatically
Enable Google Chrome to automatically open the launch ICA files. When the launch.ica file downloads in Google Chrome, click the drop-down list for the file in the download bar and select Always Open Files of This Type.
Download Citrix Receiver For Chromebook
Solution 2 – Disable the Citrix ICA Client Plugin (Only applicable to older versions of chrome)
After completing the preceding procedure, complete the following steps:
On Google Chrome, go to Settings.
Click Show advanced settings…
Under Privacy, click Content settings….
Under Plug-ins, click Disable individual plug-ins…
Click Disable for Citrix ICA Client.
Notes:
If Disable option is not available, confirm that the latest version of Citrix Receiver is installed for your operating system. For the latest version of Citrix Receiver, click here.
If you are unable to see the “Disable individual plug-ins” link, open chrome://plugins from the addressbar.